Privacy Policy

1. Who we are

Ntebeko Homestay is a family-run lodge located near Mgahinga Gorilla National Park, Kisoro District, Uganda. You can contact us at:

• Email: [email protected]
• Phone: +256 779 499670
• Address: Kisoro District, South-Western Uganda

2. Information we collect

When you submit an enquiry or booking request through our contact form, we collect your name, email address, the subject of your enquiry, and the content of your message.

When you visit our website, our hosting infrastructure may automatically record standard technical information including your IP address, browser type, pages visited, referring website, and date and time of your visit. This information is used solely for website security and general usage analysis.

Our website uses a small number of essential cookies required for the site to function correctly. We do not currently use advertising or tracking cookies. A cookie consent notice is displayed on your first visit.

3. How we use your information

We use the information you provide to respond to your enquiry or booking request, provide information about availability and activities, communicate with you about your stay, and improve our services. We do not use your personal information for automated decision-making or profiling.

4. Legal basis for processing

We process your personal information on the basis of legitimate interests (to respond to enquiries), contractual necessity (to fulfil a booking), and consent (where you have explicitly agreed, for example by subscribing to our newsletter).

5. How we share your information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

All third-party providers we use are required to keep your information secure and to use it only for the purposes we specify.

• Our messaging and inbox service provider — to deliver and manage enquiry notifications sent to our team
• Our website hosting provider — who processes data on our behalf under a data processing agreement
• Law enforcement or regulatory bodies — where we are legally required to do so

6. How long we keep your information

We retain enquiry and booking correspondence for up to 3 years after your last contact with us, unless a longer retention period is required by law. After this period, your information is securely deleted.

7. Your rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

• Access — to request a copy of the personal information we hold about you
• Correction — to ask us to correct inaccurate or incomplete information
• Erasure — to request that we delete your personal information, subject to legal obligations
• Restriction — to ask us to limit how we use your information
• Objection — to object to our processing of your information where we rely on legitimate interests
• Portability — to receive your information in a structured, machine-readable format

8. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website is served over HTTPS and our messaging systems are provided by reputable third-party services.

No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

9. International transfers

Ntebeko Homestay is based in Uganda. If you are contacting us from outside Uganda, your information will be transferred to and processed in Uganda. By submitting an enquiry, you consent to this transfer.

10. Children's privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Links to other websites

Our website may contain links to third-party websites (for example, national park permit booking services). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

12. Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the last updated date at the top of this page. We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: +256 779 499670